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Regional Customer Service Conference in Dominica

Micro, Small and Medium Enterprises are being called on to establish policies aimed at enhancing customer service.

CEO of SOL Ltd. Deborah Edwards says quality customer services governance is critical for the growth of any business.

Edwards told the first ever regional gathering of champions customer service conference in Dominica this morning that this policy will provide businesses with a competitive advantage.

Edwards says empowerment of employees is essential for achieving excellent customer service.

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